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Operations Executive - D14 Geylang, Eunos, SG

Operations Executive - D14 Geylang, Eunos, SG

PRIMUSTECH PTE. LTD.D14 Geylang, Eunos, SG
10 days ago
Job description

Roles & Responsibilities

1. Platform Operations

  • Oversees platform performance, incident management, vendor coordination, and cross-functional workflows.
  • Aligns operations with product, engineering, and customer success teams.
  • Monitors system health, uptime, and performance (APM tools, dashboards, logs, alerts).
  • Coordinates production releases to ensure proper deployment, rollback, and version tracking.
  • Works with DevOps / Dev to align release schedules with SLAs and change controls.
  • Leverage technology to automate workflow or processes to streamline operations, reduce manual effort and improve overall efficiency.
  • Tracks change impact and rollback readiness.

2. Incident Support Management

  • Manages incident lifecycle : detection, triage, troubleshooting, RCA, postmortem, and communication.
  • Tracks recurring issues and coordinate long-term fixes with dev / SRE.
  • Owns the incident management playbook and escalation matrix.
  • Respond and manage incident tickets and escalation.

    • 3. Monitoring & Alerting

  • Monitor the platform operation and alerts in the Operation Control Centre.
  • Analyses alerts and thresholds for false positives / negatives.
  • Monitors incoming and outgoing data streams.
  • Detect and resolve issues with missing, incorrect, abnormal or corrupt data.
  • Escalate to data engineering, support, and customer success.

    • 4. Vendor & Partner Management

  • Manages third-party tools / services for their payment, subscription, contracts (e.g., cloud hosting, carbon reporting services, EMS and etc).
  • Tracks SLAs, support requests, and escalations to partners and vendors.

    • 5. Documentation & Knowledgebase

  • Maintains SOPs, runbooks, escalation guides, and platform operation documentation.

    • 6. Handover and Transition Management

  • Act as the primary liaison between Implementation team and Operations teams during project handover phases.
  • Ensure all required documentation, for example, technical specifications, configuration details, onboarding checklists, and support materials etc are complete and properly transferred.
  • Validate operational readiness before transition, including system access, monitoring setup, and escalation protocols.
  • Coordinate timelines and responsibilities to ensure a seamless transition from project delivery to ongoing support.
  • Maintain a standardized handover checklist and continuously improve the transition process based on feedback and lessons learned.

    • 7. Onboarding

  • Assess customer environment, data types, connection and etc.
  • Perform configuration and settings to onboard customer into the data platform and relevant partner services.
  • Deliver onboarding training to customers, covering platform navigation, key features, workflows, and support and maintenance to ensure confident usage and adoption.
  • Conduct customer knowledge assessment (CKA).

    • Tell employers what skills you have

    Troubleshooting

    Microsoft Office

    Microsoft Excel

    EMS

    Interpersonal Skills

    Inventory

    Customer Success

    Product Engineering

    Transition Management

    Vendor Coordination

    Data Engineering

    Engineering Support

    Partner Management

    Customer Service

    Project Delivery

    Incident Management

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    Operation Executive • D14 Geylang, Eunos, SG