Talent.com
This job offer is not available in your country.
Operations Manager - D17 Loyang, Changi, SG

Operations Manager - D17 Loyang, Changi, SG

SMARTE CARTE SINGAPORE PTE. LTD.D17 Loyang, Changi, SG
20 days ago
Job description

Roles & Responsibilities

Core Responsibilities :

Operations Matters

  • Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
  • Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
  • Manage day-to-day deployment.
  • Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
  • Guide and coach staff to carry out their duties efficiently and effectively.
  • Foster a culture of service excellence by collecting and encouraging compliments to achieve the company’s Service Quality goals.
  • Investigate reported incidents or accidents and implement new processes and control measures as needed.
  • Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

  • Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in the assigned terminal(s).
  • Plan the monthly roster for TSO and TCO.
  • Manage attendance and overtime reports for payroll verification.
  • Conduct performance appraisals for all direct reports.
  • Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
  • Communicate policies, processes and important information to all direct reports.
  • Facilitate staff engagement and address grievances effectively.

    • Equipment & Training

  • Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
  • Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
  • Hold regular coaching sessions with direct reports to support their development.

    • Client Management

  • Respond to client service calls promptly during shift duty.
  • Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
  • Perform any other duties as assigned by management.

    • Periodic Duties :

  • Perform Operations Supervisor responsibilities when required.
  • Perform Terminal Management Centre (TMC) duties as needed.
  • Attend regular Ops meetings for performance reviews and business / operations updates.
  • Lead operational / service improvement or business development projects as assigned.

    • Job Specifications (Qualifications / Experiences) :

  • Diploma / Degree in Science / Engineering from a recognized university preferred.
  • Minimum 3 years of managerial experience in airport terminal operations or operations management.
  • Familiarity with Changi Airport terminal operations is an added advantage.
  • Project Management skills are an added advantage.
  • Possess excellent interpersonal, communication and organizational skills.
  • Adaptable to change and a good team player.
  • Able to work on Shift Duty.
  • Proficient in Microsoft Office.
  • Able to obtain an Airport Pass (Airside).

    • Tell employers what skills you have

    Coaching

    Management Skills

    Microsoft Office

    Appraisals

    Housekeeping

    Operations Management

    Administration

    Payroll

    Adaptable

    Project Management

    Planning and Implementation

    Terminal Operations

    TSO

    Team Player

    Service Excellence

    Stakeholder Management

    Create a job alert for this search

    D17 Loyang Changi Sg • D17 Loyang, Changi, SG