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Senior Solution Designer
Senior Solution DesignerSingtel • Singapore, Singapore, Singapore
Senior Solution Designer

Senior Solution Designer

Singtel • Singapore, Singapore, Singapore
30+ days ago
Job description

This Senior Solution Designer role focuses on both application support works and enhancements delivery works for Enterprise Billing applications.

Make An Impact By

  • Able to work and manage all business & IT stakeholders to do end to end solutioning, proactively involve in full stack / flow of end to end software / application developments life cycle, provide production support and maintenance for Enterprise Billing applications supporting Singtel’s Enterprise and Small Medium Enterprise (SME) Business Units.
  • Manage daily operations together with the appointed vendors on the various support and maintenance activities :

Trouble shoot, identify and fix the technical and operational issues as per SLA.

  • Provide root cause analysis of the issue.
  • Follow-up with incidents resolution with business users to closure.
  • Maintain and update technical documents and procedures.
  • Coordinate escalation and resolution of major service issues and incidents.
  • Respond and report promptly to management and business users regarding critical outages until resolution.
  • Ensure compliance with regulatory and company policies.
  • Provide 7 x 24 production support including weekends and holidays

    • Requirements

  • Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 5 years of IT working experience and at least 2 years of experience in full stack / flow of end to end software / application developments life cycle, providing production support in all the required investigations, resolutions and fixes for mission critical applications and monitoring of production health for issues and problems.
  • Experience in technical areas : Database Query using Oracle, PL / SQL, MSSQL, C, C++, .Net
  • Effective communication and interpersonal skills with other internal / external departments, and personnel of various levels.

    • Equal Employment Opportunity

    Singtel is an equal opportunities employer.

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    Senior Designer • Singapore, Singapore, Singapore