Roles & Responsibilities
Responsibilities
Project & Service Management
- Lead, deliver and maintain projects within time, scope and cost
- Ensure project delivery quality
- Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
- Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
- Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
- Manage project financials, ensuring project cost / revenue forecast is done accurately
- Oversee the implementation of the project with regard to schedules, budget, manpower and quality
- Resolve project overrun issues
- Track project progress and report to Senior Management and Customer
- Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
- Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
- Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness
Customer / Vendor / Stakeholder Management
Manage contracts and subcontractorsEffectively engaged stakeholders in project decisions and executionBuild long-term customer relationships by anticipating and exceeding customer’s expectationNegotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needsStrong customer-service orientationTeam Management
Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customersPlan for optimal use of resources across teams comprising of Project and Technical competenciesManage performance review of team and maintain open communication with team for feedback on continuous improvementEnsure high individual and staff billabilityRequirements
Degree in Computer Engineering or related disciplinePMP / CITPM with at least 5-7 years of Project Management working experiencesKey Competencies required for the role :Technical Competency – WAN Migration Experience
Demonstrated experience in managing WAN migration activities.Experience in Tech Refresh Environment
Experience in planning and executing migration from legacy to new systems.Ability to integrate new systems into existing infrastructures (e.g. GovTech DC / GCC / GDC) seamlessly.Domain Knowledge and Process Awarenes
While in-depth knowledge of GovTech practices is not mandatory, familiarity with relevant processes is advantageous.This includes :Submission of documentation (e.g., SRs, rack mount plans, cabling plans).Coordination of TAF sessions for obtaining stakeholder approvals.Understanding of system integration requirements related to operations (e.g., management tools, alerting systems, backup solutions), which requires coordination with existing operational teams.Professional Attribute
Must be able to effectively engage with stakeholders, listen actively to concerns, and facilitate collaborative, win-win outcomes across all parties—including the customer, internal teams, and external vendors.Data Analysis & Visualization Competency
Proficient in Microsoft Excel (advanced functions, pivot tables, charts) for data manipulation and reporting.Skilled in Microsoft Power BI for building dashboards, visualizing trends, and generating actionable insights.Ability to interpret data to identify patterns, risks, and opportunities that inform project strategy and execution.Agile & Kanban Project Tracking
Proficient in using Trello, Microsoft Planner, or Project for the Web to manage tasks, visualize workflows, and track deliverables.Familiarity with Slack or Microsoft Teams for real-time communication and integration with project tracking tools.Ability to adapt Kanban principles to infrastructure project environments for improved efficiency and stakeholder visibility.Licence no : 12C6060
Tell employers what skills you have
Budgets
Microsoft Excel
Project Resources
Hardware
Financials
IT infrastructure
Information Technology
Service Level
Project Management
Network Infrastructure
Microsoft Power BI
Trello
Software Installation
Stakeholder Management
Project Delivery
WAN
Project Cost