Customer Service Executive (Supply Chain / OrderManagement)

✏️ Working locaiton :

Ubi

✏️ Mon to Fri

8.30am -

5.30pm

✏️ Salary : up

to $3,800

Our

client is a leading end-to-end global

supply chain solutions and cross border eCommerce

provider , offering comprehensive 3PL services. They

is looking for a Client Services

Executive

GENERAL

DESCRIPTION

To solidify business

relationships and develop professional rapport with the existing

customers. Act as a main interface between customers and internal

cross functional team to optimize the best business practice. To

work closely with team to give periodic review and evaluation of

present accounts.

ESSENTIAL JOB

FUNCTIONS

Responsible

for day-to-day coordination of all aspects of Client's business

requirement ensuring consistent and good service level are

delivered to clients.

Provide customer service

support by corresponding to attend client's enquiries and

requirement on order information / status, quotation, shipping, etc

with emphasis on accuracy and timeliness.

Advising client on delivery schedule and inventory

availability.

Follow up closely to ensure

resolution of all problems and issues from Clients.

Work closely with all cross-functional teams to ensure

clients' operational requirements are met and / or manage client

expectations.

Initiate continuous processes

improvement.

Provide business reports to

Management and client on a weekly / monthly basis.

Might need to participate in Demand planning with the

client if the situation calls

for.

POSITION

QUALIFICATIONS

Minimum

Diploma in Business or equivalent.

2 years of working experience in customer

service / order management.

Experience in supply chain, logistics and

manufacturing

preferred

EA

License No : 19C9611

EA Personnel Reg No :

R1433735 Teng Wei Mun (Celest)