Customer Experience Operations (Manager / Director)

About Us

Lucence is a pioneering precision oncology company with a bold vision : a world where cancer is defeated through early detection and timely treatment. Our cutting‑edge liquid biopsy tests use advanced molecular profiling to guide personalized cancer therapies, transforming how cancer is diagnosed and treated. At Lucence, we are shaping the future of precision medicine by capturing both genetic and cellular data from a single blood draw, bringing us closer to our mission of overcoming cancer.

We are looking for a Customer Experience Operations (Manager / Director) to pioneer and scale customer‑facing operations across Singapore and the region. This role is ideal for someone who thrives in a growing environment, enjoys building structure, and wants to step up into broader operational leadership.

You will oversee end‑to‑end customer experience operations, improve workflows, and partner closely with Clinical Ops, Lab, Commercial to ensure a smooth and dependable journey for clinicians, partners, and patients.

Customer Experience Operations

Key Responsibilities includes but not limited to :

• Lead daily CX operations across all communication channels.
• Own escalations, service quality, and operational execution.
• Partner with clinical and lab teams to ensure accurate and timely customer support.

Process Improvement & Governance

Inventory & Supply Chain Coordination

Data & Insights

Qualifications

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