Roles & Responsibilities
Key Responsibilities
System Implementation & Support
- Deploy, configure, and maintain infrastructure and application components for customer solutions.
- Troubleshoot and resolve deployment or production issues, collaborating with software engineers where needed.
- Operate effectively in secure environments while adhering to all site and system security protocols.
- Conduct root cause analyses through structured testing and controlled environments.
- Manage incidents and service requests proactively with timely updates and clear communication.
- Participate in standby and on-call rotations, including occasional after-hours support.
Customer & Stakeholder Engagement
Build trusted relationships with customers and partners through clear communication and technical credibility.Focus on customer success by understanding needs, resolving issues, and delivering measurable value.Testing & Validation
Support and execute acceptance testing with customers or stakeholders.Log, track, and investigate defects to ensure deployed solutions meet project and operational requirements.Engineering Processes & Collaboration
Continuously seek improvements in deployment and support processes, introducing automation where possible.Produce accurate, high-quality technical documentation (e.g., Statements of Work, Incident Reports, User Guides).Share expertise with teammates through documentation and knowledge sessions.Collaborate with global engineering teams on deployments, issue resolution, and service enhancement initiatives.Foster a culture of learning, collaboration, and engineering excellence.Required Skills & Attributes
Strong analytical and problem-solving mindset with a deep understanding of system logic.Solid knowledge of networking concepts (OSI & TCP / IP models) and experience with network analysis tools (e.g., Wireshark).Proficiency in Microsoft Windows and / or Linux (RHEL / AlmaLinux) —Linux expertise preferred.Experience with system operations, including monitoring, maintenance, capacity planning, and performance tuning.Ability to automate manual processes using scripting or configuration tools.Excellent communication skills, capable of engaging with developers, partners, and customers.Comfortable working under pressure, managing multiple priorities in dynamic environments.Desirable Skills & Growth Areas
Experience or interest in :
Supporting large-scale data platforms and relational databases (Oracle, MS SQL, Postgres, MariaDB).Working with directory services (LDAP, Active Directory) and network equipment (Cisco, Dell, Arista).Distributed systems : Hadoop, Kafka, Elasticsearch, Redis, HBase .Containerization and orchestration : Docker, Kubernetes, ArgoCD, Helm .Automation tools : Ansible, Foreman, Puppet .Scripting and programming : PowerShell, Bash, Python .Database query languages : T-SQL, PL / SQL .Monitoring and observability tools such as Nagios .Familiarity with ITIL , software development fundamentals, and collaboration tools (JIRA, Bitbucket, Confluence, SharePoint).Work Location : Novena
(EA Reg No : 20C0312)
Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.
Only shortlisted candidates will be notified.
Tell employers what skills you have
Nagios
System Implementation
Puppet
Kubernetes
T-SQL
Powershell
Hadoop
Stakeholder Engagement
Python
Microsoft Windows
Docker
ITIL
Ansible
Databases
Linux