IT Support Engineer - MORGAN MCKINLEY PTE. LTD.

Roles & Responsibilities

Overview :

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities :

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1 / L2 support) for user reported issues

Able to write and comprehend complex SQL and Automation scripts

Develop mitigating and / or preventive solutions

Requirements :

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No : 11C5502

EA Registration No. R1870889

Tell employers what skills you have

level 2 support

Healthcare Industry

Troubleshooting

Analytical Skills

Ability To Work Independently

Agile

Scripting

Unix

SDLC

SQL Query

Procurement

SQL

Application Support

Mobile Applications

Java

Linux

Service Request

change requests