Roles & Responsibilities
Raffles Place
12 Months Contract
9AM to 6.30PM Monday to Thursday, and 9AM to 5.30PM Friday
Key Responsibilities :
Microsoft Dynamics 365 CRM Support
- Support the maintenance and accuracy of data within Microsoft Dynamics 365, including uploading leads and managing pipeline updates
- Assist in production support by triaging user issues and coordinating with relevant teams for resolution
- Participate in User Acceptance Testing (UAT) for new CRM features or enhancements
- Follow CoE guidelines and best practices for CRM usage and documentation
- Provide first-line support to users and escalate issues when necessary
Operational & Reporting Support
Perform routine tasks such as report generation, data consolidation, and initiative trackingAssist in compiling CRM data for business reviews or metric reportingSupport the documentation of CRM processes and training materialsAdministrative & Team Support
Provide administrative assistance including meeting scheduling, minutes taking, and document managementSupport coordination of team activities, initiatives, and stakeholder communicationsOther Duties
Carry out other ad hoc tasks and support initiatives as assigned by the teamRequirements :
Degree in Business, Banking & Finance, IT, or a related fieldMinimum 1–2 years of experience in CRM support or business operations will be strongly preferred (Microsoft Dynamics 365 strongly preferred)Good working knowledge of Excel and CRM toolsExperience with UAT or system rollouts is a plusJessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
CRM
Document Management
UAT
Dynamics
Consolidation
Administration
Banking
User Acceptance Testing
Excel
Team Player
Scheduling