IT Field Support Engineer [paya Lebar / Changi or Benoi

Description

Responsibilities On-Site IT Field Support : Deliver on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software. New Equipment Setup : Install, configure, and integrate new IT devices into existing systems. Asset Management : Handle IT asset transfer, conversion, and ownership changes while ensuring compatibility and optimal performance. System Setup & Software Installation : Manage initial system setup and software deployment in collaboration with specialized teams for hardening and administration. Endpoint Hardening & Maintenance : Perform desktop and laptop hardening, patching, testing, and troubleshooting, with regular support at remote sites. Peripheral Support : Set up and troubleshoot printers, scanners, and related devices. General IT Issue Resolution : Provide timely support for common IT issues across office locations, including airbases. Scheduled Endpoint Maintenance : Conduct routine endpoint health checks, patching, and reactive maintenance at remote sites. Network Support (Level 1) : Provide first-level troubleshooting for network-related issues, minimizing downtime. ITSM & Ticket Management : Manage and resolve IT service tickets within defined SLA timelines. Inventory Management : Maintain hardware and software records using in-house applications for registration, de-registration, and ownership changes. Third-Party Software Support : Support applications such as Adobe, Microsoft Office Suite, and Google Workspace. Cross-Functional Collaboration : Work closely with Group IT Security, Server, and Network teams to ensure seamless operations. Security Incident Response : Investigate and respond to security incidents promptly to minimize impact. Project Support : Assist with IT projects, including new deployments and testing of IT infrastructure changes. Requirements Proficiency in Windows OS ; familiarity with MacOS and Linux is an advantage. Experience with productivity tools (Microsoft Office, Google Workspace, etc.). Strong knowledge of IT hardware components and troubleshooting. Hands‑on experience with Active Directory User Management . Familiarity with deployment tools (Microsoft Autopilot, Tanium, etc.). Proficient in remote desktop solutions (e.g., Bomgar). Experience with video conferencing tools (Microsoft Teams, Google Meet, Zoom, Webex). Working knowledge of ServiceNow ITSM or similar platforms. ITIL Foundation certification or understanding of ITSM best practices preferred. Strong communication skills and ability to work independently. Detail‑oriented with a commitment to delivering high‑quality, customer‑focused service. Professional certifications (e.g., Microsoft, CompTIA) are a plus. Work LocationPaya Lebar / Changi – Mon to Fri 8am to 5.30pm OR Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided EA Reg No20C0312 Please email a copy of your detailed resume to for immediate processing. Only shortlisted candidates will be notified. #J-18808-Ljbffr