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Network Operations Center (NOC) - U3 INFOTECH PTE. LTD.

U3 INFOTECH PTE. LTD.Islandwide, SG

8 days ago

Job description

Roles & Responsibilities

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities

Monitoring network performance and addressing any anomalies or issues promptly
Responding to technical inquiries and providing solutions to network-related problems

Job Responsibilities & Duties

Operates and monitors all systems, applications, network and telecommunication line usage

Fault response, troubleshooting and incident / problem management : Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties

Perform and execute user service requests in accordance with QMS standard.

Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.

Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)

Day-to-day data center Physical Security Controller to maintain proper security within the data centre

Maintains and monitors usage of storage media, stationery, etc.

Generate inventory and statistical reports

Must be willing to work 24x7 12hr shifts

Any other duties as and when assigned.

Working Experience Requirements

Basic knowledge in PC operations and computer networking.

Experience in computer operations environment

Skills Required

Strong problem-solving skills and attention to detail.

Excellent communication skills, both verbal and written.

Ability to work independently and as part of a team.

Knowledge of Windows and Linux is preferred

Knowledge of ITIL foundation is preferred

Shift Hours : 12 hours shift : 9am to 9pm and 9pm to 9am

Please refer to U3’s Privacy Notice for Job Applicants / Seekers at https : / / u3infotech.com / privacy-notice-job-applicants / . When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment / employment and related purposes.

Tell employers what skills you have

Troubleshooting

Technical Assistance

Data Center

Team Development

Physical Security

FOCAL

Telecommunication

NOC

Networking

Windows

ITIL

Software Installation

Disaster Recovery

Linux

Technical Support

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Operation • Islandwide, SG

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