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Service Excellence / Quality Service Manager (Healthcare, Public) #HCG - Islandwide, SG

RECRUIT EXPRESS PTE LTDIslandwide, SG

20 days ago

Job description

Roles & Responsibilities

Responsibilities

Plan initiatives to enhance the patient experience and foster a patient-centric culture.
Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

Hold a recognized degree with a minimum of 8 years of experience in customer / patient service operations, including at least 2 years in a managerial role.

Demonstrate a proven track record in establishing a service-oriented culture.

Possess experience in developing, evaluating, and conducting service training.

Have excellent writing and editing skills.

Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to :

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number : 99C4599

Tell employers what skills you have

Coaching

Healthcare Industry

Healthcare Improvement

Leadership

Customer Experience

Interpersonal Skills

Healthcare

Service Recovery

Conflict Resolution

Healthcare Management

healthcare experience

Writing

healthcare sector

Presentation Skills

Customer Satisfaction

Statistics

Customer Service

Data Analytics

Customer Services

Customer Service Experience

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Service Manager • Islandwide, SG