Outlet Executive

Roles & Responsibilities

Reporting to the Outlet Manager, your responsibilities include but are not limited to :

Operations

• Providing support to the Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified / resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’ / public’s comments and feedback.
• Effectively communicate customers’ / public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffee shop outlets)

Qualifications & Requirements

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Social Media

Housekeeping

Interpersonal Skills

Inventory

Supply Chain

Administration

Attentive

Compliance

Scratch

Cashiering

Team Player

Regulatory Requirements

Customer Service

Able To Work Independently