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Production Support System Analyst (Banking Sector Client - Core Banking & Cards Applications) - Islandwide, SG

D L RESOURCES PTE LTDIslandwide, SG

8 days ago

Job description

Roles & Responsibilities

Job Objectives

To provide L2 support for wide range of Core Banking and Cards applications across the regions
To perform and support system maintenance and operations BAU activities eg. infra / OS patch and maintenance, key / certificate renewal, industry wide G3 testing exercise, DR / BCP, user service request, etc.
To work with Delivery team for on-boarding of new services, system / module and enhancement and ensure smooth transition and stability of production environment
To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems
To work on production incident and problem management and meeting TRO
To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

Responsible for BAU production support for key / certificate renewal activities

Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run

Responsible for pre and post support of infra upgrade and maintenance activities eg. OS / security patch, DB, OS400, network / firewall, CD, SAN / storage, etc. to ensure all services are up and remain in good health post upgrade / maintenance

Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.

Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app / infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation / remediation action to pre-empt production incident.

Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement

Build and maintain repository for KB articles for prod support documentation and System Ops related SOP

Review and ensure proper knowledge transfer (KT) / documentation from project / development team for smooth on-boarding and transition to L2 production support.

On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have : -

Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking / financial industryGood analytic and problem-solving skills. Must be attentive to details.

Good and assertive communicator in speaking & writing

Able to work in a fast-paced, team-oriented environment and weekend / wee hours

Good understanding and experience in SDLC and ITIL

Experience in L2 or L3 production support

Technical Skill : -

Working experience (3 to 5 years) in providing L2 / L3 support in open systems platform. Good command with Unix / Linux os, shell scripting and Oracle db.

Experience with OS / 400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL / RPG / JCL / Easytrieve language are added advantage

Experience in Silverlake banking system and CardLink systems is plus point

Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.

Tell employers what skills you have

Assertive

Oracle

Mainframe

Scripting

SDLC

Technology Solutions

Attentive

Problem Management

Teamoriented

Writing

Banking

ITIL

VSAM

CICS

Service Delivery

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System Analyst • Islandwide, SG

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