Senior Claims Technical Specialist

About the Position / Overall

Summary :

The role of the Claims

manager, Life and Health, APAC (Asia, Australia and New Zealand)

requires a strong capability in handling CI and living benefit

claims portfolio in Asia. The ideal candidate must be well versed

with market claims practices and able to assist in developing a

prudent risk-based claims' philosophy to maintain profitability and

manage all claims related responsibilities for clients, provide

expert opinions, technical claims advice, targeted claims training,

and support the delivery of claims solutions to clients in APAC,

including enhancing our footprint in industry associations. In

addition, the candidate should demonstrate strong

customer-orientation, have experience in projects and process

improvement initiatives, whilst maintaining a proactive and

positive working relationship with

clients.

Key

Responsibilities :

Develop

client specific claims strategy for the markets assigned to ensure

profitability of business and support the identification,

evaluation and execution of potential opportunities requested from

business teams

• Review and provide inputs to

product design, policy provisions, treaties, claims guidelines,

initiatives and related requests in a timely manner to help develop

business

• Provide support to quotes from APAC

clients and internal product initiatives, advice to pricing teams,

product and underwriting team for developing product designs,

benefit structures and product pricing, cedant claims capability

assessments and treaty reviews

• Provide

accurate and timely assessment of claims from cedants, while

resolving and responding to claims, disputed and inquiries

balancing client request but also Partner Re's pricing basis, thus

supporting the business unit productivity, quality, and service

level standards

• Proactively build deeper

engagement with key clients, understand and ensure delivery of

their product and claims servicing needs with best-in-class service

standards. Organize regular client engagement activities such as

meetings, webinars, workshops, client specific training

initiatives, underwriting solutions to have a business

impact

• Lead and conduct claims audits and

onsite reviews as required

• Engagement in cross

functional projects and process improvement initiatives (internal

and external)

• Maintain profitability and

sustainability of the books of business and assist in developing

the governance and compliance framework within the claims function

in APAC

• Engage in projects, support the

delivery of claims solutions to clients such as disability claims

scores and claims rules engines and explore new solutions that can

be developed into unique propositions for Partner Re's

clients

• Collaboration with claims team members

in the global team and other markets within

PartnerRe

• Build and maintain proactive and

positive working relationships with clients, brokers, and other

external stakeholders

• Enhance our footprint in

industry associations across APAC

• Any other

projects or responsibilities assigned as part of the APAC

team

Technical

Skills / Competencies :

• Have

extensive Life (re)insurance technical claims expertise and have

experience in handling mortality, critical illness, ABD, disability

benefits including Income protection and TPD

Have a strong understanding of products especially living benefit

products across group and retail markets, including good

understanding of underwriting and claims practices, especially

across the Asian markets including Hong Kong and Singapore. Having

experience of the ANZ market will be an added

advantage

• Are resourceful in developing and

delivering claims training, providing technical input to product

definitions conducting claims and portfolio reviews, and excited

with taking unique claims solutions to clients

Understand the market regulatory framework including the

application of the Life Insurance Act, Insurance Contracts Act, and

the Life Insurance Code of Practice

Proficiency in written and oral English is a

must

• Chinese language capabilities will be an

added advantage

Behavioural

Competencies :
• Are a team

player, with well-developed analytical and problem-solving skills

and have a strong client centricity mindset

Have good self-management, planning, organizing and time management

skills

• Have excellent influencing,

negotiation, and presentation skills

• Have

superior oral and written communication skills with an ability to

relate well with others and explain complex problems in a simple

manner

• Are curious, an active listener, bring

energy and have a real desire to contribute to a high-performing

team to help the business unit achieve great success

together

• Are resourceful in developing and

delivering claims training, providing technical input to product

definitions conducting claims and portfolio reviews, and excited

with taking unique claims solutions to

clients

Work

Experience :

• 10 -15 years' or

more of Life (re)insurance experience in the management of claims

across all benefit types (particularly CI) across Asian markets,

especially Hong Kong and Singapore

• Reinsurance

experience and experience across various markets in Asia will be

advantageous

• Have a graduation or above degree

either in medical or para-medical field, life sciences, law or

finance

Professional

Qualifications or Designations :

Fellow, Life Management Institute (FLMI) or Advanced Certificate in

Life Insurance Claims Operation will be advantageous