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Desktop Engineer

Desktop Engineer

GENESIS NETWORKS PTE LTDSingapore
6 days ago
Job description

DESKTOP AND SYSTEM ADMIN SUPPORT ENGINEER

Responsibilities :

  • Will be stationed at Client's office in Shenton Way area
  • Working Hours : Monday to Friday 8.30am to 6pm, excluding Saturday and Public Holiday
  • Provide :
  • Level 1 Service Desk support to Corporate end-users on Desktop PC / Notebook PC / Peripherals / PDA, update software patches, basic AD knowledge and basic network problem (e.g. email, virus, network connectivity).
  • Level 1 support and troubleshooting for M365
  • Incident and Problem Management
  • Monitoring of critical events and alerts
  • Asset Inventory Management
  • Infrastructure administration (Basic System admin tasks such as AD, Email, Wireless account creation / deletion)
  • To assist in IT related projects or activities (e.g. upgrades, migration, changes, maintenance, relocation), as when required.
  • Coordinate with equipment vendors or 3rd party suppliers to resolve IT problem / issues.
  • Any other ad-hoc IT related assignment when required.

Requirements :

  • At least a Diploma in Computer Studies / Information System / Information Technologies or its equivalent.
  • Min. 1-2 years of relevant experience in IT Support position with trouble-shooting skills.
  • Must be customer service-oriented, a team player, a fast learner and able to communicate with all levels.
  • Technical knowledge in Windows OS, M365, Intune, MS Office Suite, Trend Micro and other common desktop applications.
  • Experience in PC cloning, data backup and restoration, create master images, and documentation, etc.
  • Experience in using Remote Access Tools, VPN, etc.
  • Experience in SLA (Service Level Agreement) and SOP (Standard Operation Procedure) an added advantage.
  • Experience in using Microsoft SCCM and ManageEngine ServiceDesk Plus (SDP) Ticketing software an added advantage.
  • Candidates with MCP, or MCSE, or CCNA or its equivalent an added advantage.
  • Able to communicate well in both English & Chinese to liaise with Chinese speaking associates.
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