Retail Assistant - Harry Potter, Visions of Magic @ RWS - VICTORY HILL EXHIBITIONS PTE. LTD.

Roles & Responsibilities

The ideal candidate has a minimum GCE’O’ Level, proven experience in retail and / or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

• Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Carry out end of day reporting routine.
• Perform cashier duties at a fast pace while maintaining accuracy.
• Manage staff scheduling – shifts and break times – with Retail Manager
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
• Ensure staff uniforms and presentation are up to standard.
• Beginning of shift / day : Arrive on selling floor ready, ensure floor is ready for customers.
• End of shift / day : Ensure selling floor is replenished and ready for the next day.
• Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
• Capturing, editing, selling and printing of souvenir photographs – full training provided
• Preparing and selling Butterbeer and pastries
• Any other tasks as assigned by Retail Manager.

Required Education and Experience :

Tell employers what skills you have

Customer Service Skills

Store Operations

Food Safety

Housekeeping

Inventory

Selling

Merchandising

Inventory Management

Selling Skills

Teamoriented

Excel

Customer Service

Scheduling

Computer Literacy