Warehouse Manager - RMA

The Warehouse Manager - RMA is responsible for overseeing all warehouse operations related to returned merchandise, including receiving, inspection, repair coordination, storage, and re-dispatch of products. This role ensures the RMA process runs efficiently, complies with company policies, and supports customer satisfaction and operational excellence.

Key Responsibilities

• Manage the end-to-end RMA process, including product returns, verification, repair or replacement, and inventory updates.
• Oversee warehouse activities such as receiving, labelling, storing, picking, and shipping of returned or repaired items.
• Ensure accurate documentation of returned goods in ERP or inventory management systems.
• Maintain high standards of inventory accuracy and traceability for all RMA items.
• Coordinate with Quality, Technical, and Customer Service teams to ensure timely resolution of RMA cases.

Leadership & Team Management

Process Improvement & Compliance

Reporting & Analysis

Requirements

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

IT Services and IT Consulting, Technology, Information and Media, and Audio and Video Equipment Manufacturing

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