Customer Service Officer (Prestige Beauty Salon)

Roles & Responsibilities

Company Overview :

We are a well-established beauty salon brand with over 10 years of presence in Singapore and four branches islandwide. Known for our high standards of service and professionalism, we are committed to delivering exceptional customer experience. Our clientele values quality, personalised care, and results-driven beauty and wellness treatments.

Job Description :

We are seeking a warm, well-presented, and articulate individual to be the face of our beauty salon. You will attend to walk-in customers with friendliness and poise, ensuring every guest feels comfortable and cared for. In addition, you will manage customer enquiries across online and phone channels with prompt, accurate, and thoughtful communication. Your professionalism, attentiveness, and genuine warmth will uphold the premium experience our brand is known for.

Key Responsibilities :

• Uphold the company’s tone of voice and service standards
• Attend to, and engage with walk-in customers, ensuring a pleasant & comfortable experience
• Manage customer enquiries across all communication channels in a timely, professional manner
• Follow up on customer inquiries / appointments and coordinate with relevant teams to ensure smooth resolution / service flow
• Relay customer feedback, and support internal communication flow to ensure consistency and alignment across the company

Requirements :

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Administration

Good Communication Skills

Freight

Communication Skills

Team Player

Articulate

Microsoft Word

Customer Service

Shipping

Able To Work Independently

Customer Service Experience