Key Account Manager

Highlights : Candidate will manage a key customer account & develop new ones; wide-ranging job scope comprising client service, new product development, supply chain & logistics

Company background : ACUITUS is a Consultancy and Distributor in the Solar Energy sector, as well as a Distributor of adhesives in the Home Appliances sector

Responsibilities :

• Be the primary contact window for customers, maintain customer relationships
• Inquire about, listen to and understand customers' business situation (e.g. product mix, production capability and capacity, potential demand and production plan, technical / quality / other problems and pain points)
• Receive customer inquiries, find solutions and communicate them to the customer
• Promote products from our portfolio, craft offers sales proposals for customers, solicit and receive orders from customers
• Process purchase orders received, follow up and keep customer updated of delivery status, work to resolve any issues that may arise
• Receive and manage customer feedback, complaints and / or quality issues
• Work with principals and suppliers on customer inquiries, fulfilling customer orders, and resolving complaints and / or quality issues
• Travel to and visit customers (including international)
• Seek and develop new customers, primarily in Southeast Asia but also in other regions
• If needed, assist and back up colleagues in serving and supporting their customer accounts
• Receive training and develop deep and broad understanding of solar PV industry; keep up-to-date on global PV market situation

Requirements :

Compensation & Benefits :