Customer Service Officer (Banking)

Roles & Responsibilities

Location : Jurong or Changi depending on preferred location and proximity from residence

Training : First 2 months of training will be conducted at Changi Location.

Work Timings : Afternoon Shifts upto 12 AM

Afternoon Shifts : 1pm to 10 pm / 2 pm to 11 pm / 3 pm to 12 pm ( 1 week day off and 1 weekend off )

Job Requirements :

1. Comfortable with using computer applications and tools.

2. Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities :

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no : R1443178)

HP : +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No : 11C3373)

https : / / www.linkedin.com / in / vijay-karanam-68462131 /

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Microsoft Office

Microsoft Excel

Customerfacing

Interpersonal Skills

Inventory

Data Entry

Compliance

Good Communication Skills

Freight

Communication Skills

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

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Customer Service Experience