Merchant Liaison Officer

Roles & Responsibilities

FUNNOW Group is Greater Southeast Asia's leading lifestyle booking platform, revolutionizing how people access dining, wellness, beauty, and accommodation services. Operating across Taiwan, Singapore, Hong Kong, Malaysia, Thailand, the Philippines, and Japan, we manage four brands—FunNow, Eatigo, Niceday, and SaaS (FUNNOW Manager, TABLEAPP)—and connect over 12,000 merchants with a rapidly growing community of 8 million users.

As we continue to expand throughout Southeast Asia, the region's growth and development opportunities are boundless. Joining the FUNNOW Group means you'll have the chance to contribute to and thrive in an international environment, gaining invaluable experience and impacting the global stage.

Our platform uses AI-powered yield management and digital transformation to help retailers optimize their operations while improving the customer experience. We are dedicated to reshaping leisure time through innovation and providing endless possibilities for our users and team members.

At FUNNOW Group, you'll be part of a vibrant and fast-growing ecosystem where your contributions will shape the future of leisure and entertainment. If you're ready to grow with us and make a real difference, join the FUNNOW team and seize the endless opportunities.

THE POSITION : Merchant Liaison Officer

Seeking a highly motivated and energetic candidate for the position of Merchant Liaison Officer. Well organized, flexible and enjoys the challenge of delivering on time. Has the ability to work in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Good communication skills, attention to detail and integrity are critical for this position.

WHAT YOU’LL DO :

• Make collection calls and emails to follow up on outstanding receivables
• Handle billing related queries from merchant or refer them to related department
• Chase collection and resolving queries with merchants
• Perform Ad hoc duties as required

WHAT YOU’LL NEED :

Tell employers what skills you have

Microsoft Excel

Accounts Receivable

After Sales Support

Good Communication Skills

Preparedness

Pressure

Attention to Details

Crisis Management

Customer Services

Able To Work Independently