SHOP MANAGER

Job

Summary / Purpose : Play

a critical role within the Operations Management Team

Be responsible for the development and retention of a

Team of retail staff and supervisors

Be

accountable for development of the business, achieving both sales

and productivity targets within his / her Store

Communicate clear objectives and expectations on service

excellence, productivity, managerial behaviours, and accountability

to his / her Team

Promote the VISION - MISSION -

CORE VALUES - POLICIES of the company, through concrete managerial

actions

Work in close collaboration with

Senior Store Manager / Assistant Area Manager / Area Manager, and with

the support services

Teams

Responsibilities : Staff

Management

Conduct

effective communication : One / One, Team briefing / Motivation,

Appraisal, Behavior Management from coaching & constructive

feedbacks - counseling - conflict resolution - warning to contract

ending

Motivate, recognize, empower and

challenge the team on a daily basis (quantitative and qualitative

aspects)

Adopt an open attitude and apply

situational management

Communicate and develop

a culture of feedback and follow up

Participate in recruiting of retail staff and supervisors

in collaboration with HR and Area Managers

Check and make sure the new staff training is followed

up

Create and implement development plans for

retail staff and supervisors

Implement a

structured & consistent coaching process, weekly / monthly,

through quantitative & qualitative observations

Able to give constructive feedbacks to staff with On the

Spot coaching approach

Conduct participative

appraisals on a mid-yearly & yearly basis based on structured

observations and performances

Identify and

communicate training needs to AM and ACE Team

Plan manpower in advance : monthly / weekly rosters, leaves

with validation from AM / AAM, and work in collaboration with AM / AAM

on the manpower needs

Control hours,

attendance, coverage and productivity with AM and HR

Check and control daily duties and

responsibilities

Check and monitor that

manpower is effectively organized and allocated per hour to

maximize sales

Lead by example to motivate the

team, with regular and appropriate presence on the selling

floors

Maintain favorable working

relationships with all employees to promote a cooperative,

enjoyable working environment while managing attrition for the

assigned store

Service Excellence

Accountable for customer

satisfaction with service provided in his / her store

Accountable for the application of the Retail Excellence

in the store

Meet the standards, goals and

KPIs set by company through scoring program management

Develop a keen knowledge on trends, products, and

collections

Participate in the transfer of

knowledge to the team, providing fashion advice to

customers

Understand customer needs, seek

multiple ways to meet customer requests or needs, maximize

sales

Identify customer profiles of the store,

report accordingly to the AM / Inventory

Handle

complaints and difficult situation with customers

Liaise with the Customer Service Department to follow up

on customers feedback and actions

Strategic Business Excellence

Responsible for driving the assigned

store to achieve targets : sales, conversion, QPR, stocks

accuracy

Responsible for driving both

individual and team performance

Analyze

his / her weekly & monthly stores reports (Sales, KPIs and

P&L)

Propose & implement specific,

regular & timely actions plans to reduce gaps, achieve sales

and productivity targets

Include the Team in

the decision process, share objectives and ideas, ensures an

empoweringfollow-up

Measure results,

achievement and gaps, why and propose correctives timely actions to

AM / OM

Report specifically and accurately

quantitative and qualitative information to AM / OM

• Prepare and participate in business reviews

Identify wastage / opportunities on controllable components

and devise costs saving options

Store Presentation management

Ensure that stores adhere to the

visual merchandising guidelines and instructions set by

company

Identify good practices and areas of

improvement with the Team

Maintain store image

though consistent & detailed housekeeping as well as staff

compliance according to grooming standards

Liaise with the VM Department on follow up of actions in

stores

Stock &

Merchandise management

Feedback operations needs and observations on inventory

on a weekly, monthly basis, seasonal basis

Work with Inventory Team to manage and maintain healthy

inventory levels at stores levels, ensure sufficientand appropriate

stock levels for all categories (bags, shoes,

accessories)

Check the efficiency of

delivery / receiving / workflow and organization with team, logistics

and inventory

Responsible for the general in

store room maintenance and stocks accuracyof assigned

store

Knowledge of local competitors :

products, pricing, merchandising, customer profiles

Filter and use the product feedback from the team on best

sellers and slow movers

Analyze the collection

suitability for the market and store

Give

feedback to Inventory department on products suitable for the

store

Communicate action plans to achieve and

improve the sales in comparison to last year

sales

SOPs &

Administration

Ensure

that all the processes are applied in stores and in compliance with

Legal, Safety, HR, VM, Inventory, Stock organization, POS &

datas accuracy

Challenge current processes to

ensure efficiency, effectiveneness and welfare of the

team

Participate in updating the Standard

Operating Procedure Manual (SOP)

Work in

collaboration with the AOSM in the implementation of the back-end

processes and planning follow-up

Ensure all

relevant documents & administration duties are being performed

at stores' level or communicated on time for various departments

such as Human Resources, Distribution / Inventory, Finance and others

relevant to the general operation of the stores

Work in collaboration with the AOSM on the follow up of

the Administration of his / her Store

Check the

work quality and efficiency of sub-contractor or external

supplier.

Control the store expenses with

AM

Requirements :

Preferably a Diploma in Retail Management or related

field of study

Minimum 2 years of experience

in managerial roles (managing both staff and supervisor level, and

high volume of sales) preferably in retail operations

Passionate about

retail operations

Result orientated, goal

achiever with an hands on approach

Able to

work within a Team of managers

Able to

communicate effectively in a multicultural environment (workforce,

peers and customers)

Strong customer

focus

Organized, structured, able to plan

operations activities with autonomy, manage own time

Keen sense of fashion and a passion for the fashion

industry, well groomed

Flexible, able to

withstand retail hours and work on weekends and public

holidays