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CUSTOMER SERVICE MANAGER - Islandwide, SG
AAKA NETWORK RESOURCESIslandwide, SG7 days ago
Job descriptionRelevant work experience will be advantageous Self-discipline, initiative, and able to work independently Team player with good interpersonal and communication skills Customer Service oriented Strong customer orientation and problem-solving skills Excellent commercial acumen and ability to add value to customers Experience maintaining strong relationships with shipping lines and / or ship management Minimum 5 years of experience in a similar role Proficiency in MS Office and ERP systems Strong verbal and written communication skills, fluent in English Stress resistant and able to perform under tight schedules Adaptable and willing to work in a rapidly changing, growing environment
Roles & Responsibilities
Job Description & Requirements
Job Responsibilitie
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
- Receive and process customer order by generating commercial Invoice & Packing List (CIPL).
- Checking daily order in SAP.
- Request freight / Insurance cost.
- Checking accuracy of shipping documents, key in all orders received with follow up.
- Application of Certificate of Origin.
- Application for Marine Insurance Certificate.
- LC order & Delivery Against Duty Paid Order (DADP).
- Arranging for Courier Services.
- e-filing of all shipping documents in the system.
- Submit monthly report.
- Arrange for collection of cargoes / trucking of container
Requirements
Tell employers what skills you have
Customer Service Oriented
Quality Management
Stress
ERP
Transparency
Adaptable
Good Communication Skills
Microsoft Word
Customer Service
Customer Orientation
Able To Work Independently
Hospitality
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Manager Islandwide Sg • Islandwide, SG