Application Support Lead - Bank (Contract) - GMP TECHNOLOGIES (S) PTE LTD

Roles & Responsibilities

Key Responsibilities

Operational Management

• Oversee all day-to-day RUN activities in line with bank’s processes.
• Ensure SLA compliance for changes, incidents, and service requests.
• Guarantee appropriate responses to incidents based on severity and escalation protocols.
• Enforce full adherence to ITIL practices for change, incident, and problem management.

Escalation Handling

Service Improvement & Innovation

Knowledge Management

Leadership in Complex Operations

Delegated Responsibilities from the Service Manager

Requirements

Working Hours & Shift Pattern

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License : 11C3793 | EA Personnel : Bautista Gia Grace De Guzman | Registration No : R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

Tell employers what skills you have

Leadership

GMP

Knowledge Management

WIP

SAN

Unix

Capital Markets

Compliance

Problem Management

Application Support

Windows

Banking

ITIL

Bridge