Operations Executive

Operations Director, Ops, Sales, Marketing, HR, Logistics

RMA Contracts, a leading BPO service provider and part of the RMA Group, delivers innovative business process outsourcing solutions tailored to fulfill and exceed clients’ needs. We are seeking an Operations Executive to join our team and play a critical role in managing and driving operational excellence across our diverse projects.

As the Operations Executive, your primary responsibility is to ensure smooth day‑to‑day operations, manage client deliverables, and support project teams to meet business goals. You will work closely with the Project Manager and other stakeholders to implement best practices, streamline processes, and uphold quality standards.

Primary Responsibilities

• Manage and oversee daily operations across assigned projects to ensure service levels and client expectations are consistently met.
• Coordinate with clients, project teams, and vendors to resolve issues and ensure seamless service delivery.
• Support the development and implementation of operational policies, procedures, and SOPs to drive efficiency and compliance.
• Monitor project KPIs, prepare reports, and highlight risks or opportunities for improvement to management.
• Assist in workforce planning, scheduling, and resource allocation to ensure adequate coverage and productivity.
• Identify process gaps and recommend improvements to enhance service quality and operational performance.
• Participate in client meetings and audits, providing operational insights and ensuring compliance with contractual obligations.
• Mentor junior executives and support their professional development, ensuring the team’s overall capability grows with the business.

Requirements

If you are a proactive professional with a keen eye for detail and a passion for operational excellence, we would love to hear from you.

Seniority level

Associate

Employment type

Full‑time

Job function

Project Management

Industries

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