Operations Manager - SUNS PTE. LTD.

Roles & Responsibilities

Job Description :

We are looking for an experienced and highly organized Operations Manager to oversee and optimize the day-to-day operations across our Retail, B2B, and Event business units. The ideal candidate is a strategic thinker with strong problem-solving skills, capable of aligning operational excellence with business growth. This role will ensure smooth cross-functional coordination, efficient resource management, and the highest standards of service delivery across all business areas.

Key Responsibilities :

• Oversee daily operations across Retail, B2B, and Event business units, ensuring efficiency and consistency.
• Develop, implement, and refine processes and SOPs to enhance productivity, quality, and customer satisfaction.
• Monitor key operational KPIs and recommend improvements to meet business goals.
• Ensure seamless inventory management, procurement, and supply chain efficiency
• Support sales and account management teams by streamlining order fulfillment, client servicing, and after-sales support.
• Work closely with frontline teams to improve customer experience, optimize store operations, and reduce operational costs
• Oversee event logistics including planning, vendor management, on-site execution, and post-event evaluation.
• Ensure event operations align with brand standards, client expectations, and budget requirements.
• Coordinate with cross-departmental teams to achieve desired results

Requirements :

Tell employers what skills you have

Store Operations

Management Skills

Operational Excellence

Customer Experience

Supply Chain

Operations Management

Administration

Procurement

Inventory Management

B2B

Vendor Management

Supply Chain Management

Customer Satisfaction

Resource Management

Organizational Leadership

Service Delivery