Treatment Coordinator

Treatment Coordinator Job

Description

Project Search is

seeking a Treatment Coordinator to serve as a patient concierge and

advocate. This role is crucial for ensuring a seamless and

enjoyable experience for patients. The ideal candidate will be a

liaison for patients, particularly when communicating with them and

authorized third parties about their

treatment.

Key

Responsibilities

The Treatment

Coordinator's main responsibilities include working with dentists

and hygienists to manage comprehensive treatment planning, patient

education, financial planning, and scheduling. This is a customer

service-focused position that requires a basic knowledge of

dentistry.

The successful candidate will be

present during all open clinic hours to service patients,

coordinate with providers, and oversee the daily

schedule.

Duties

New and Existing Patients

The Treatment Coordinator

will :

• Be present and available in the clinic during all

open hours.

Greet every patient and answer any questions they have about their

treatment.

patients before their appointment with the dentist.

Prepare and present comprehensive treatment plans to patients in

coordination with dental assistants.

one to two days after treatment to check on them and answer

questions.

financial inquiries within 24 hours.

treatment letters, including referral letters and insurance

treatment letters.

claims.

referrals, following up with referring doctors as

needed.

Scheduling

Scheduling

is a critical part of this role. The Treatment Coordinator should

always be aware of the schedule, including upcoming daily and

weekly appointments, and identify areas that need to be

filled.

the clinic's complete schedule on a weekly and daily basis to

maximize provider time.

system to catalogue outstanding treatment and contact patients who

are overdue for hygiene recalls.

also use the "short list" to contact patients with outstanding

treatment to fill the schedule on short

notice.

Payment Agreements &

Treatment Plan Acceptance

The Treatment

Coordinator is responsible for managing patient payment agreements

and outstanding payments.

treatment costs with patients, draft payment agreements, and ensure

payments are made on time.

outstanding money owed on payment agreements must be provided to

the clinic manager.

regarding refunds, credits, and vouchers, and report these to the

accounting department for processing.

Coordinator will track and report all treatment plan acceptance

rates.

Additionally, the Treatment Coordinator

will be responsible for performing all Front Desk Executive duties

if the front desk is short-staffed.