Customer Service Officer (Engineering) | Jurong East | Up to $3,300

Roles & Responsibilities

Duration : 1 year

Location : Jurong East

Working Hour : Monday - Sunday 8am - 6pm / 10am - 8pm (5 days shift work)

Responsibilities :

• Collaborate with vendors to design and deliver modular training for various topics.
• Support training calibration and ensure knowledge retention.
• Generate reports, maintain dashboards, and track vendor productivity.
• Work closely with Operations Managers to manage daily workflow and updates.
• Brief team members on new information and processes in a timely manner.
• Handle and manage high-priority customer cases.
• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
• Support projects aimed at enhancing customer experience.
• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
• Ensure accurate and timely communication of updates to all stakeholders.
• Provide constructive feedback and recommendations for process improvements.

Requirements :

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

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PERSOLKELLY Singapore Pte Ltd

Tell employers what skills you have

Microsoft Office

Customer Experience

Interpersonal Skills

Strategic Communications

Security Policy

Information Technology

Vendor Management

Communication Skills

Team Player

Calibration

Customer Service Experience