Resource Scheduler (Learning Centre) (DSC / ET)

Roles & Responsibilities

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

To effectively plan course calendar schedules and to arrange resources including trainers, classroom (physical & virtual rooms) and labs as appropriate in accordance with class delivery requirements.

Be Part of Our Success

• Plan course calendar schedules on a yearly basis for sales & marketing to promote & fill the seats
• Arrange resources – trainers, classrooms, labs etc as appropriate in accordance with training requirements
• Act as first point of contact for routine scheduling queries and escalate issues as appropriate
• Monitor the utilization of resources and reports to ensure effective and efficient scheduling
• Liaise with other scheduling colleagues and other project and production teams as appropriate, to ensure that forward scheduling meets future requirements
• Maintain an up to date knowledge of standard rates, negotiating and engaging freelance trainers as necessary
• Be proactive in contributing towards the cost effective scheduling of resources and in particular the management of freelance and full time trainers
• Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information
• Run reports to ensure that information held on the system is accurate and complete, ensuring there is no missing retrospective data
• Undertake any other operational & administrative support needed for the classroom delivery.

Qualities We Value

Our Commitment That Goes Beyond the Norm

§ An environment where you will be working on cutting-edge technologies and architectures.

§ Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

§ Meaningful work and projects that make a difference in people’s lives.

§ A fun, passionate and collaborative workplace.

§ Competitive remuneration and comprehensive benefits.

Tell employers what skills you have

Preparation of courses

Microsoft Excel

Organising courses

Classroom

online training courses

Invoicing

Customer Care

Business Process Outsourcing

Administration

Reliability

Data Entry

Value Creation

Administrative Support

Course administration

Customer Service

Scheduling

training courses

Able To Work Independently

Organising training courses