IT Support Engineer

Roles & Responsibilities

Key Responsibilities :

As an IT Support Engineer, your role will encompass a wide range of responsibilities, including but not limited to :

• Providing end-user support and managing client devices and platforms.
• Diagnosing and resolving issues related to client platforms.
• Responding promptly to incidents, investigating root causes, and delivering both temporary and permanent solutions. Keeping relevant stakeholders informed with timely updates.
• Handling service requests related to client systems and platforms.
• Monitoring service level agreements (SLAs), maintaining system configurations, and generating regular reports for stakeholders.
• Participating in client platform upgrades and implementation projects.
• Coordinating with vendors for hardware replacements and follow-ups.
• Managing IT assets, including updating and maintaining accurate asset records.
• Handling user account management tasks such as account creation, password resets, and deletions.
• Administering local servers to support software deployment and patch management.
• Leading or supporting projects involving client platform implementations or upgrades.
• Ensuring all deliverables comply with established SLAs, and initiating corrective actions when necessary.
• Establishing and maintaining facility management standards and best practices to ensure consistent operations across teams.
• Preparing and submitting regular progress reports.

Ideal Candidate Profile :

Tell employers what skills you have

Account Management

Troubleshooting

Microsoft Office

Hardware

Customer Support

Active Directory

Administration

Information Technology

Service Level

Networking

Windows

ITIL

Linux

Technical Support