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Helpdesk Engineer - ST-FNW240531 013 / 01
Xcellink Pte LtdSingapore, Singapore, SG30+ days ago
Salary
SGD 2,600.00–SGD 3,000.00 monthly
Job type
- Quick Apply
Job descriptionDocument and categorize customer feedback, ensuring clarity and detail. Regularly report customer feedback to the application owner for improvements. With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience. Good working knowledge of web-based and eCom, CRM, logistics applications. Proficient in English (both spoken and written) Fixed and variable allowances Fixed and variable bonuses
The Company :
A leading logistics company is expanding the team and is looking for Helpdesk Engineers .
The Role :
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
Requirements
Benefits