VIP Patient Experience Coordinator

JOBSTUDIO PTE LTDSingapore, Singapore, Singapore

2 days ago

Job description

Overview

We are seeking a polished, service-oriented professional to join our Patient Liaison Centre (PLC) team. In this role, you will manage and coordinate the healthcare journey of VVIPs, VIPs and high-net-worth individuals (Commercially Important Persons – CIP) from both local and international backgrounds. This position plays a critical role in delivering a seamless, personalized, and exceptional care experience across all touchpoints.

Job Description

Act as the primary liaison for VVIP, VIP and CIP patients, providing end-to-end concierge-level service throughout their care journey.
Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical departments.
Proactively anticipate client needs and preferences and ensuring all aspects of care and service meet the highest standards.
Manage logistics, including appointment / treatment scheduling, transport arrangements, documentation, and real-time communication with clients or their representatives.
Handle sensitive and confidential information with utmost discretion and professionalism.
Provide timely responses to PLC email and phone inquiries, including referrals from General Practitioners (GPs).
Assist clients with understanding treatment costs, generating estimates, and facilitating billing, insurance, and payment processes.
Ensure referring GPs are kept informed about patient outcomes, care pathways, and services available.

Job Requirements

Diploma or Degree in Hospitality, Healthcare Administration, Business, or a related discipline.

Minimum 10 years of experience in client-facing roles, ideally in healthcare, aviation, luxury hospitality, or executive services.

Experience in managing VIP clients or high-profile individuals.

Excellent interpersonal, verbal and written communication skills in English; proficiency in additional languages is an advantage.

Strong writing skills with the ability to draft professional emails, client updates, and service communications clearly and effectively.

Strong emotional intelligence with the ability to handle high-pressure and sensitive situations gracefully.

Culturally competent and comfortable working with international clients from diverse backgrounds.

Proficient in managing multiple tasks and priorities efficiently.

We regret to inform that only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees; you may call our office directly for verification. We will not be liable for loss arising from scams.

JOBSTUDIO PTE LTD

EA License No : 10C4754

EA Personnel : Tan Pin Hong

EA Personnel Reg No : R

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