Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Executive Adjusting Assistant

Working from an office base you will assist the Major Complex Loss Adjusting Team by providing support with the settlement of claims within the terms of the insurance policy.

You will deliver the highest level of customer service by assisting with the management of a portfolio of claims. You should work closely with your manager / team colleagues but will be required to work independently therefore you must be able to work using your own initiative.

Main duties are :

• Assist Major Complex Loss Team with Report preparation in order to settle claims promptly;
• Provide administrative support to Major Complex Loss Team;
• Conduct telephone contact with the insured or and or others in a professional and effective manner;
• Maintain regular contact with your Adjusting Team to discuss service delivery or to discuss and agree any actions for more complex or challenging claims;
• Maintain day to day control of your own work level;
• Comply with Sedgwick processes and procedures;
• Meet operational targets as agreed with your line manager;
• Comply with client service standards;
• Ensure information and data is only disclosed to authorised parties to maintain the confidentiality of information;
• Achieve objectives as agreed with your line manager during appraisals / one to one meetings;
• Establish and maintain trust with your colleagues;
• Strive for continued personal development and growth.

Main requirements of the job holder :

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.