F&B Executive

Position Title : F&B

Executive

Location :

Chick-fil-A Singapore

Reports

To : Trainers / Supervisors / Managers /

Director

Job

Purpose : WINNING HEARTS EVERY DAY - Win the hearts

of guest through consistent execution of role

fundamentals

Description :

Team Members play mission-critical roles in either front-of-house

or back-of-house areas in the restaurant. Their focus is the

delivery of great tasting food, genuine hospitality, fast and

accurate service inside a clean and safe

environment.

Key

Metrics : Overall, Sales & Overall Satisfaction

CEM score.

GENUINE HOSPITALITY -

SERVING FROM THE HEART

1.

• Treating all customers with honour, dignity and respect;

anticipating their needs; and resolving all their problems. Using

CORE 4, HEARD model and executing 2nd Mile

Service.

2. To measure performance in this area,

we use these key metrics :

a. Attentive and

Courteous employees

b. Problem

Resolution

GREAT TASTING FOOD -

PROVIDE SAFE, HIGH QUALITY, CRAVEABLE FOOD

1. Meeting quality requirements and serving

food that is safe to eat all day, every day, develops trust with

customers and shows them we care.

2. To measure

performance in this area, we use these key

metrics : a. Taste of food

b.

Temperature of food

c. Portion

size

FAST AND ACCURATE - DELIVER

ACCURATE ORDERS IN A QUICK MANNER

1. By executing this fundamental with

excellence, we let guests know we value their time and their

business-and fast and accurate service is one reason why customers

keep coming back, specifically to take away their

food.

2. To measure performance in this area, we

use these key metrics :

a. Fast

Service

b. Order Accuracy

CLEAN & SAFE ENVIRONMENT - MAINTAIN CLEANLINESS

& SAFETY STANDARDS

1.

Offering our customers a clean and safe environment is paramount to

showing high levels of care. For many customers, this priority is

the most important value for dining with us.

2.

We measure performance in this area using these key

metrics : a. Taste of food

b.

Food Safety and Food Quality Audit Visits

c.

Mystery Shopper Visits

SPECIFIC

DUTIES

Ensure food is

prepared according to Chick-fil-A recipes, portion standards, and

presentation requirements. Produce top quality food.

Ensure opening and closing procedures are executed

properly.

Conduct shift-level checks of food

temperatures, labelling, and storage practices.

Execute food safety protocols in line with SFA

regulations and Chick-fil-A's ORC

Execute a

clean, safe, and sanitary kitchen environment at all

times.

Execute a clean, clutter free kitchen

floor / break-room floor and office floor at all times.

Uphold proper use, cleaning and maintenance of kitchen

equipment.

Receive and store inventory

according to guidelines.

Lead BOH team during

service, coordinating prep, cooking, and handoffs to

FOH.

Troubleshoot minor issues with equipment

or procedures, escalating larger issues to the BOH

Supervisor.

Track prep levels during shifts,

ensuring sufficient food without over-prepping.

Minimize waste by coaching proper portioning and storage

practices.

Report shortages or inconsistencies

in supplies to the BOH Supervisor.

Conduct

regular inspections of cleanliness, sanitation, and equipment

functionality.

Troubleshoot simple operational

challenges quickly to maintain service flow.

Maintain accurate inventory counts and prevent food

shortages or excess waste.

Manage kitchen

costs by controlling waste, optimizing prep levels, and ensuring

efficient labour deployment.

Execute key

messages from BOH manager meeting to team members for continuous

improvements.

Required Attributes

Execution-Focused

Leadership

Works with

energy and presence, ensuring standards are met in real

time.

Stay Adaptable and isn't afraid to jump

into any

station.

Strong

Kitchen Knowledge

Willingness to get familiar with food safety standards

and Chick-fil-A kitchen

procedures.

Organized

& Responsive

Keeps

the kitchen orderly, ensuring smooth flow of prep and

cooking.

Adapts quickly when volume spikes or

issues arise.

Team

Player & Coach

Supports the BOH Supervisor by contributing to the

company culture positively.

Creates an

atmosphere of teamwork and mutual

respect.

Resilient

Under Pressure

Stays

calm and solutions-focused during busy periods.

Able to encourage and refocus the team when stress levels

rise.