IT Ops Executive

Job Description

JOB OVERVIEW :

Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.

DUTIES AND RESPONSIBILITIES :

• Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
• Oversees IT equipment including laptops, audio / visual equipment and mobiles, encompassing hardware, patching, and compliance.
• Proactively prevent planned and unplanned outages to minimize system disruptions.
• Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
• General AV and IT Equipment support to departments for events
• Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
• Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
• Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

QUALIFICATIONS AND EXPERIENCES :

Working hours :

Mon to Fri, 8 : 30am to 5 : 30pm

Requirements

IT Ops Executive