IT Support Officer (End User / Windows) (PRIT)

Roles & Responsibilities

We are looking for a motivated and service-oriented individual to join our IT team as an IT Support Officer. This is an entry-level role focused on providing frontline technical support to over 100 staff members across the organization. The ideal candidate will have a strong interest in IT systems and digital tools, enjoy problem-solving, and be eager to grow their skills within a dynamic and supportive environment.

Responsibilities:

• Device Setup/Decommissioning and Configuration

  • Set up new laptops and desktops for end users (Windows).

  • Configure user profiles, network settings, and software.

  • Perform laptop formatting and OS reinstallation (e.g., Windows 11).

  • Set up and configure iPhones for corporate use, including Email setup, VPN configuration, MDM enrollment

  • Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company-issued devices, ensuring a smooth and efficient transition process and documentation.

• Device Maintenance and Troubleshooting

  • Perform basic hardware diagnostics and troubleshooting.

  • Restore iPhones to factory settings when required.

  • Replace basic components (RAM, SSD, battery) if trained.

• Software Installation and Support

  • Install and update commonly used software (Office 365, Zoom, Adobe, etc.).

  • Troubleshoot software issues and user access problems.

  • Maintain application license records.

• Inventory and Asset Management

  • Track and update IT inventory (laptops, mobiles, accessories).

  • Assign and unassign equipment to users in inventory systems.

  • Conduct routine audits and reconcile physical assets with digital records.

• User Support

  • Handle IT service desk tickets and resolve Level 1 issues.

  • Reset passwords, unlock accounts, and guide users through basic issues.

  • Provide remote support using tools like TeamViewer or Microsoft Quick Assist.

  • Microsoft Intune & Azure AD

  • Enroll and manage devices using Microsoft Intune.

  • Apply configuration profiles, compliance policies, and app deployments.

  • Add and manage users and groups in Azure Active Directory.

  • Understand and implement Conditional Access basics.

  • Sharepoint Online (Intranet & Document library)

  • Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs.

  • Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.

  • Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.

  • Ensure ongoing maintenance and updates of intranet content and functionality.

  • Manage site permissions, access controls, and user groups to ensure security and compliance.

  • Provide support and training to end-users, content owners, and administrators.

  • Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.

• Cyber Security Awareness and Support

  • Follow security best practices when handling data and credentials.

  • Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).

  • Respond to phishing reports and escalate incidents appropriately.

  • Assist in enforcing MFA, password policies, and user security training.

• Projects

  • Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.​​

Requirements:

• Diploma or Degree in IT, Computer Science, or related field.

• Certification(s) such as: CompTIA A+ (for support fundamentals), CompTIA Security+ or equivalent (for Cyber Security fundamentals)

• 1–2 years in a helpdesk or IT support role.

• Knowledge of Windows OS and Microsoft O365 products.

• Familiarity with iOS device setup and Apple ID management.

• Ability to follow setup SOPs and checklists.

• Documenting support cases and solutions.

• Hands-on experience with Microsoft Intune and Azure Active Directory.

• Hands-on experience with Sharepoint online.

• Knowledge of JIRA is a plus.

• Good organizational skills to manage inventory and update records.

• Cyber security awareness (basic threat identification, safe practices).

• Willingness to escalate advanced issues to Level 2 or Security teams.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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Tell employers what skills you have

iOS
Factory
Azure
TeamViewer
Cyber Security
Laptops
Windows OS
Phishing
SharePoint
JIRA
Service Desk
Windows
Audits
VPN
Security Awareness