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Operation Executive - Kitchen Equipment / 5 days / Microsoft Dynamics 365 Business Central [2683] - Islandwide, SG
THE SUPREME HR ADVISORY PTE. LTD.Islandwide, SG8 days ago
Job descriptionAssist in responding to customer complaints and support customer satisfaction investigations. Work with the Account Manager to collect feedback from customers, Dealers / Distributors, and maintain positive relationships. Help escalate complex issues to the Account Manager that may impact service quality or business performance. Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables. Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking. Aid in the preparation of financial reports, including service revenue and margin data. Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands. Support the management of a team of technicians by tracking their schedules, workload, and performance metrics. Help facilitate communication between technicians, subcontractors, OEMs and the Account Manager to ensure smooth operations. Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls. Support logistics planning to ensure that the necessary resources are available for maintenance activities. Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials. Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place. Assist the Account Manager in generating quotations for simple repairs and service requests. Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation. Support the monitoring of safety standards and participate in creating EH&S awareness within the team. Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue. Provide regular feedback on operational performance to the Account Manager. Min. Diploma in Mechanical / Electrical / Electronic Engineering or equivalent practical experience. Proficiency in Microsoft Business Central or similar tools. Familiar with EH&S standards and practices.
Roles & Responsibilities
WhatsApp : +65 90820021 (Kyler)
Email : kylergan.supreme@gmail.com
Salary : $3,000 - $3, 500
Working Days : Monday – Friday, 8.30am – 5.30pm
Location : MBS
Responsibilities : Operational Support
- Assist the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
- Support the optimization of manpower, standard time, equipment, and energy usage.
- Provide regular updates on maintenance activities and help resolve operational challenges.
Customer Relationship Management
Financial Support
Team Management
Logistics and Procurement
Contract and Quotation Support
Health, Safety, and Compliance
Performance Metrics
Job Requirements :
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683
Tell employers what skills you have
Sales
Aftersales
Customer Relationship Management
Environmental Health
Procurement
Compliance
Team Management
Administrative Support
Customer Satisfaction
Service Delivery
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Operation Executive • Islandwide, SG
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