Assistant Technical Service Manager (HealthcareIndustry)

The Assistant Technical Service Manager is responsible for

overseeing the development, deployment, and maintenance of service

within the organization for biomedical and laboratory equipment,

and a host of microbiology culture media and diagnostic products.

The Service Manager plays a crucial role in ensuring the effective

delivery of high-quality services to our customers. This role plays

a pivotal role in our company, involves strategic planning, team

leadership, and collaboration with various stakeholders to ensure

the effective functioning of all service

support.

Responsibilities :

Effectively manage all services operation, delivering

effective operation of the technical service team ensuring that

services activities such as customer visit, training and other

planned activities are always on track to meet / exceed customer's

expectation.

To consistently deliver the

company's business management expectations successfully across all

areas of development for the technical division, such as, acquiring

new competencies of the technical team, ensuring steady growth of

new technical service business and continue improvement for the

technical service operation and its processes.

To take responsibility for the overall performance of the

technical team ensuring all SLA's and KPI's are delivered in

accordance with the contract and our customers' satisfaction, fully

responsible to oversee and conduct weekly / monthly meetings to align

the technical service team and other departments.

Preparation of reports for top management, review and

report monthly to the HOD and respective Business Managers on

service-related issues. Provide regular updates to the management

and will produce a monthly report to HOD for the management for

Monthly Management Meeting.

Take the lead role

in introducing ways of working changes from the Business Process

Centre and be responsible in managing technical service team on

changes and further oversee that record keeping of job reports is

in an accurate and timely manner after the new changes.

Liaise and coordinate with external vendors, clients,

suppliers and other business managers and staff on all issues

pertaining to sales and service activities. Review their

performance and highlight corrective actions and implement

solutions to resolve any dissatisfaction areas. Ensuring that the

final works meet / exceed the requirements of the

customers.

Providing the technical team with

informed guidance on spare parts pricing, contract sales, and

maintenance agreements, ensuring that we stay competitive in the

market while delivering values to our customers and fostering

long-term loyalty.

Effectively manage and

sustain an ideal inventory level of spare parts that aligns with

the unique requirements of our business and the diverse range of

equipment we offer.

Responsible for the

profitability of the service division through effective cost

management and optimizing the team operation for maximum

productivity and

efficiency.

Requirements :

Degree / Diploma in Engineering Biomedical or related

field

Candidates should have a minimum 8 years

of relevant experience in technical service, with minimum 3 years

in leadership or management role.

Strong

analytical, technical troubleshooting and strong problem-solving

skills

Quick learner, team player and ability

to work independently.

Customer focused / Strong

networking skills.

Demonstrated ability to

negotiate and adapt quickly to changing priorities and work

effectively in a fast-paced environment.

Must

be willing to travel (est. 20%) regionally and internationally as

required.

Excellent communication and

interpersonal skills