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Desktop Engineer - CHARTERHOUSE PTE. LTD.

Desktop Engineer - CHARTERHOUSE PTE. LTD.

CHARTERHOUSE PTE. LTD.Islandwide, SG
20 days ago
Job description

Roles & Responsibilities

About the Role

We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware / software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.

Key Responsibilities

  • Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
  • Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
  • Manage user accounts, Active Directory, and standard IT requests.
  • Support Microsoft 365, Windows OS, and common enterprise applications.
  • Participate in on-call rotation ( 24x7 support, one week per month ).
  • Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
  • Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
  • Collaborate with other IT teams to resolve escalated issues and support projects.

Requirements

  • Diploma / Degree in IT, Computer Science, or related field.
  • 1–5 years of desktop support or IT support experience in enterprise environments.
  • Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
  • Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
  • Ability to work independently, multitask, and handle critical issues under pressure.
  • Willingness to be on-call (24x7, one week / month).
  • Physically able to perform equipment moves and heavy lifting when required.

    • Nice to Have

  • Certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or ITIL.
  • Experience in endpoint security, MDM, or basic scripting.

    • Why Join Us

  • Opportunity to work in a supportive and growth-oriented environment.
  • Gain exposure to enterprise IT operations and infrastructure.

    • Tell employers what skills you have

    A+

    Troubleshooting

    Hardware

    Ability To Work Independently

    Ticketing

    Laptops

    Active Directory

    Scripting

    IT Operations

    Windows OS

    JIRA

    Networking

    Windows

    Mobile Devices

    ITIL

    ServiceNow

    Troubleshooting Hardware

    Technical Support

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