Guest Relations Manager - 1855 F&B PTE. LTD.

Roles & Responsibilities

As the Guest Relations Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following :

• Handle phone calls and inquiries relating to reservations.
• Greet and coordinate the seating of guests.
• Recognize the regular guests and highlight to the Executive Chef / Restaurant Manager about guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the Executive Chef / Restaurant Manager immediately.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and provide personalize customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant.
• Work together with the Service Team to serve customers, including but not limited to taking orders, clearing tables, polish wine glasses and others as assigned by the Restaurant Manager.
• Perform miscellaneous job-related duties as assigned.

Tell employers what skills you have

Ingredients

Entertainment

Restaurants

Food Hygiene standards

Interpersonal Skills

VIP

Guest Relations

Selling

Wine

Communication Skills

Customer Satisfaction

Customer Service

Hospitality