#URGENT OPENINGS- IT SUPPORT / TECHNICAL SUPPORT DESKTOP

Roles & Responsibilities

Job Description & Requirements

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Tell employers what skills you have

MacOS

Technical Documentation

Troubleshooting

Windows 10

Hardware

Ticketing

Wiring

Critical Thinking

Telephony

Networking

Case Management

Technical Support