Call Center Executive

We are looking for an experienced and customer-oriented Call

Center Executive to handle patient enquiries, appointment bookings,

and service information via phone, email, and social media.

Candidates with prior dental or medical industry experience will be

highly preferred. This role requires excellent communication

skills, strong attention to detail, and a passion for patient

care.

Key

Responsibilities

Handle inbound calls, emails, and social media enquiries

related to dental / medical services.

Schedule,

confirm, and manage patient appointments across multiple clinic

locations.

Provide accurate information on

treatments, procedures, promotions, and clinic policies.

Verify patient information and maintain accurate records

in the clinic management system.

Assist

patients with pre-treatment preparation instructions and

post-treatment care guidance.

Manage urgent

cases by escalating to the appropriate clinic staff.

Monitor and respond to patient feedback and enquiries on

social media platforms.

Work closely with

clinic teams to ensure smooth patient flow and excellent service

standards.

Maintain confidentiality of patient

information in compliance with PDPA and clinic

policies.

Requirements

Minimum GCE 'O' Level or Diploma; healthcare-related

qualifications are an advantage.

At least 1

year of call center or front desk experience in dental, medical, or

healthcare settings.

Strong verbal and written

communication skills in English (additional languages a

plus).

Proficient in using clinic management

software, CRM tools, and social media messaging

platforms.

Able to multitask and manage time

effectively in a fast-paced environment.

Customer-oriented, empathetic, and able to handle

sensitive patient matters with discretion.

Willing to work shifts, weekends, or public holidays if

required.

Knowledge of common dental or

medical terms and procedures.

Experience

handling patient enquiries across multiple communication

channels.

Calm under pressure and

solutions-oriented.