Senior Patient Service Associate(8869) - Aleandra Hospital -

Roles & Responsibilities

Overview

To deliver friendly, efficient customer service and create a warm, welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities :

• Department Readiness :

Strictly follow and implement the Department Readiness Standard Operating Procedure (SOP), ensuring all aspects of department preparation and maintenance are consistently met according to established guidelines

Assist with registration, screening, escalations, cashiering, and inquiries

Follow Managing Consultation SOP

Handle pre / post-appointment and procedure information

Attend to appointment requests, emails, and phone inquiries

Participate in quality improvement projects

Job Requirements : Qualifications :

Skills and Competencies :

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Tell employers what skills you have

Ability to Multitask

Air Conditioning

Quality Improvement

Vetting

Interpersonal Skills

Cashiering

Team Leader

Customer Service

Screening

Brochures