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Service Lead - Application Services - Islandwide, SG
MICHAEL PAGE INTERNATIONAL PTE LTDIslandwide, SG11 days ago
Job descriptionPerforming all run activities, ensuring : The team adheres to the SLAs (changes, incidents, requests) Appropriate reaction, in line with the severity of an incident or escalation. ITS ITIL process is dully followed (change, incident, problem management). Handling escalation on actions from Production Engineers Level 3 (incident, request, change) Escalates to management if needed Ensure Knowledge is shared within the team and perform filed sessions. Enable coordination with other team (AS, Infra, Network, Build) Create PSS post major incident and when improvement topic requires it Continuous improvement of service provided by Production Engineer L2 / L3 Ensure the team has proper time slots to make the ongoing improvement Promote automation / Innovation Managing knowledge in coordination with AS community in Paris and London Trains Production Engineers on transferred activities for the business line (production of the applications) Proactively liaise with third party teams to bring trainings, documents, sharing session with own team. Controls that Knowledge database is regularly updated Driving the complex operations & ensures team is well prepared (involvement on DRP test, WIP, major incidents etc…). Act as global coordinator during DRP / WIP / main events. Review of major releases roadmaps with the team Ensure post checks are documented, performed and report is shared Infrastructure or Application support hands on experience of atleast 4 years Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking, (knowledge of Front office to back office application flow) Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm) Technologies and / or Applications knowledge Opportunity to work in a leading organisation within the financial services industry. Gain valuable experience in application services.
Roles & Responsibilities
- Be a part of a high-performing and professional team
- Good working culture
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, global presence, and commitment to innovation and sustainable finance.
Job Description
The Service Lead is accountable for :
The Successful Applicant
A successful Service Lead - Application Services should have :
What's on Offer
If you are ready to take on this exciting opportunity as a Service Lead - Application Services, we encourage you to apply today.
Michael Page International Pte Ltd | Registration No. 199804751N
Tell employers what skills you have
Front Office
Asset Management
WIP
Unix
Retail Banking
Problem Management
Application Support
Windows
Banking
Capital
ITIL
Customer Service
Corporate Finance
Back Office
Financial Services
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Service Islandwide Sg • Islandwide, SG
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