Talent.com
This job offer is not available in your country.
Project Support Executive

Project Support Executive

APPVANTAGE PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG
11 days ago
Job description

Roles & Responsibilities

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionise e-commerce and enhance user and customer experiences.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Project Support Executive to join our team in Singapore and oversee the support operations for our in-house digital products. As the Project Support Executive, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Here's a glimpse of your responsibilities :

Cultivate Connections :

  • Foster and maintain strong, professional relationships with clients, vendors, and partners.
  • Support seamless communication and collaboration across stakeholders.
  • Ensure that all project implementations are aligned with company quality standards and client expectations.

Operation Support :

  • Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
  • Monitor support tickets and maintain a high standard of customer service and satisfaction.
  • Collaborate with internal teams (engineering, QA, product) to investigate root causes of recurring issues and drive improvements.
  • Design and refine support processes to improve efficiency and response times.
  • Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
  • Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
  • Create and maintain clear, user-friendly support documentation (e.g., FAQs, troubleshooting guides, knowledge base).
  • Stay informed of best practices in digital product support, customer service, and user experience.
  • Quality Assurance :

  • Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
  • Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
  • Verify backlog items and confirm that development meets business and customer expectations.
  • Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
  • Provide clear feedback to the development team on usability, bugs, and potential improvements.
  • Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
  • Communicate QA progress and results to stakeholders in a timely and structured manner.
  • Versatile Contributor :

  • Take on additional responsibilities and ad-hoc assignments as needed.
  • Adapt quickly to changing project requirements or organizational priorities.
  • Job Requirements

  • Educational Background : Bachelor’s Degree in Information Systems or Business.
  • Experience : 2-3 years' experience in the IT industry is preferred.
  • Communication : Excellent communication skills are essential.
  • Tech-Adept : Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
  • Attitude : You're organized, meticulous, and always approach tasks with a positive attitude.
  • Project Acumen : Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
  • Methodologies : Prior experience with SCRUM / Agile methodologies is a plus.
  • Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

    Tell employers what skills you have

    UAT

    Troubleshooting

    Microsoft Office

    Quality Assurance

    Project Management Tools

    Reliability

    Project Management

    JIRA

    Automotive Industry

    User Acceptance Testing

    Customer Satisfaction

    Customer Service

    Customer Communication

    Create a job alert for this search

    Project Executive • D12 Balestier, Serangoon, Toa Payoh, SG

    Related jobs
    • Promoted
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    DataAnnotationKulai, Johor, Malaysia
    We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improv...Show moreLast updated: 19 days ago
    Sales Executive / Sales Coordination Support

    Sales Executive / Sales Coordination Support

    EPS ConsultantsSenai, Johor, MY
    Quick Apply
    As a Sales Executive / Sales Coordination Support, you will play a crucial role in driving sales and ensuring smooth coordination between the sales team and clients. Your primary responsibilities will...Show moreLast updated: 30+ days ago
    • Promoted
    Purchasing Executive

    Purchasing Executive

    TIGER BALM (M) SDN BHDKulai, Johor, Malaysia
    Key Job Duties & Responsibilities : .To review the monthly Inventory Turnover Reports, Material Requirement (PMR) Reports on the assigned category of production materials to identify purchase needs.T...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    TransferMate Inc.Kulai, Johor, Malaysia
    CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a. With a global payments network covering 200+ countries and territories,...Show moreLast updated: 13 days ago
    • Promoted
    Medical Software Sales Executive

    Medical Software Sales Executive

    WRS HealthKulai, Johor, Malaysia
    Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solution to its clients. We bring solutions to physicians by providing constant enhancement of ...Show moreLast updated: 1 day ago
    • Promoted
    Senior Account Execuitve

    Senior Account Execuitve

    WatiKulai, Johor, Malaysia
    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted by over 14,000 customer...Show moreLast updated: 19 days ago
    • Promoted
    Purchasing Senior Executive

    Purchasing Senior Executive

    Kuok (Singapore) LimitedBatam, Kepulauan Riau, Indonesia
    Work closely with engineering, project team and other departments to ensure all materials and services are procured on time, within budget, and to the required quality standards.Develop and impleme...Show moreLast updated: 30+ days ago
    HR Executive | Skudai

    HR Executive | Skudai

    Hirehub Management Sdn. Bhd.Skudai, Johor, Malaysia
    Quick Apply
    Established in 1993, this company specializes in providing management, accounting, auditing, tax, and consultancy services to its clients. With a mission to help entrepreneurs build resilient career...Show moreLast updated: 18 days ago
    • Promoted
    Kami sedang mencari guru les privat JavaScript di Tanjungpinang

    Kami sedang mencari guru les privat JavaScript di Tanjungpinang

    SuperprofTanjungpinang, ID
    Superprof adalah sarana untuk berbagi ilmu dan pengetahuan yang menghubungkan mereka yang ingin belajar dan mereka yang ingin mengajar. Superprof didirikan pada bulan Agustus 2013 dan diluncurkan di...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Sales Executive

    Senior Sales Executive

    Fashion Index Sdn BhdKulai, Johor, Malaysia
    Identify and pursue new business opportunities to expand the company's customer base and market presence within the fashion industry. Conduct market research and analysis to identify trends, custome...Show moreLast updated: 17 days ago
    BD & Support Executive

    BD & Support Executive

    Cultivar Asia Pte Ltd (EA License 19C9782)Singapore, Singapore
    Quick Apply
    Our client is seeking a highly motivated and organized.The ideal candidate will have excellent organizational and communication skills, a strong work ethic, and the ability to work both collaborati...Show moreLast updated: 19 days ago
    End User Support Executive

    End User Support Executive

    Flintex Consulting Pte LtdSingapore, 01, sg
    Quick Apply
    Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is th...Show moreLast updated: 30+ days ago
    LMW Executive

    LMW Executive

    Upright TalentUlu Tiram, Johor, Malaysia
    Quick Apply
    Monitor customer forecasts, orders, and deliveries.Support in-house teams to reduce order lead times.Coordinate shipments and arrange transportation. Manage import and export for smooth operations.S...Show moreLast updated: 30+ days ago
    • Promoted
    IT Officer / Executive

    IT Officer / Executive

    V.S. IndustryKulai, Johor, Malaysia
    Candidates will be assigned under.Test and assists in ERP system development and implementations.Participate in requirements gathering and analysis, writing of functional specifications and propose...Show moreLast updated: 1 day ago
    • Promoted
    Sales Executive

    Sales Executive

    AKFA BERHADKulai, Johor, Malaysia
    Sales Executive – Component Supply (ACET Engineering, Subsidiary of AKFA Berhad).ACET Engineering is a subsidiary of.ASEAN’s industrial transformation. B2B sales of industrial components.Build and m...Show moreLast updated: 30+ days ago
    • Promoted
    Kami sedang mencari guru les privat JavaScript di Batam

    Kami sedang mencari guru les privat JavaScript di Batam

    SuperprofBatam, ID
    Superprof adalah sarana untuk berbagi ilmu dan pengetahuan yang menghubungkan mereka yang ingin belajar dan mereka yang ingin mengajar. Superprof didirikan pada bulan Agustus 2013 dan diluncurkan di...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    ECOS LINK SOLUTIONS SDN BHDKulai, Johor, Malaysia
    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOS LINK SOLUTIONS SDN BHD. Chief Operating Officer in Ecos Link Solutions.To manage the day-to-day ...Show moreLast updated: 2 days ago
    • Promoted
    EMEA Senior Enterprise Sales Executive

    EMEA Senior Enterprise Sales Executive

    7SIGNALKulai, Johor, Malaysia
    We’re looking for a dynamic and experienced.Senior Enterprise Sales Executive.SaaS solutions to customers in.Manufacturing, Distribution, Healthcare, and Retail. The ideal candidate will bring 7+ ye...Show moreLast updated: 1 day ago
    HR Executive

    HR Executive

    Upright TalentUlu Tiram, Johor, Malaysia
    Quick Apply
    Handle full recruitment process from posting to interview.Handle onboarding and offboarding processes.Conduct induction training for new hires. Ensure HR compliance with labour laws and policies.Coo...Show moreLast updated: 17 days ago
    • Promoted
    Account Executive - Enterprise

    Account Executive - Enterprise

    ZscalerKulai, Malaysia
    Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ : ZS) was founded in 2007 with a mission to make the cloud a safe place to do busin...Show moreLast updated: 4 days ago