Service Desk

🌟 We're Hiring : Service Desk Specialist! 🌟

We are seeking a dedicated and customer-focused Service Desk Specialist to provide first-line technical support to our users. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for helping others resolve technical issues efficiently.

📍 Location : Singapore, Singapore

⏰ Work Mode : Work From Office

💼 Role : Service Desk Specialist

What You'll Do :

🎯 Provide first-line technical support via phone, email, and chat

🔧 Troubleshoot hardware and software issues

📋 Log and track incidents using ticketing systems

🤝 Escalate complex issues to appropriate technical teams

📊 Maintain accurate documentation and knowledge base

⚡ Ensure timely resolution of user requests

What We're Looking For :

✅ 1+ years of experience in IT support or service desk role

✅ Strong knowledge of Windows / Mac operating systems

✅ Excellent communication and customer service skills

✅ Experience with ticketing systems and remote support tools

✅ Basic understanding of networking and hardware troubleshooting

✅ Problem-solving mindset with attention to detail

Ready to make an impact? 🚀 Apply now and let's grow together!