Call Centre Officers (Many Vacancies)

Roles & Responsibilities

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and / or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and / or Branch Head

Requirements

Special Knowledge or Skills :

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format :

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Financial Management

Interpersonal Skills

Ships

Supervisory Skills

Vessel Operations

Data Entry

MS Word

Good Communication Skills

Freight

Communication Skills

Customer Satisfaction

Statistics

Team Player

Microsoft Word

Customer Service

Disposition

Shipping

Customer Service Experience