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Senior Executive / Executive, Membership & Guest Services
RESORTS WORLD AT SENTOSA PTE. LTD.D04 Harbourfront,Telok Blangah, Sentosa Island, SG2 days ago
Job descriptionMeet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age. Diploma in Business or Marketing with proficiency in Microsoft Office applications Possess strong communication and customer service skills with relevant experience from the hospitality or service industry Willing to work rotating shifts, including weekends and public holidays
Roles & Responsibilities
Responsibilities
- Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
- Prepare daily shift opening / closing processes and documents.
- Work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
- Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
- Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
Requirements
Tell employers what skills you have
Customer Service Skills
Microsoft Office
Microsoft Excel
Customer Service Operations
Interpersonal Skills
front line customer service
Regulatory Requirements
Customer Service Excellence
Customer Services
Able To Work Independently
Monitor memberships
customer service solutions
Hospitality
Customer Service Experience
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Senior Guest Service • D04 Harbourfront,Telok Blangah, Sentosa Island, SG