Service Excellence Executive

Roles & Responsibilities

Join Our Growing Team at FirstCom Academy as Service Excellence Executive!

The Service Excellence Team at FirstCom Academy is responsible for ensuring the service quality standards of our operations, including but not limited to training quality, staff and trainers’ service quality. We continuously improve service standards through feedback, surveys, and outcome evaluations from our learners to enhance the overall learning experience.

The Service Excellence Executive will support the Head of Service Excellence and the team by proactively calling learners who have completed their courses to remind them to complete the TRAQOM (Training Quality and Outcomes Measurement) survey and gather valuable feedback on their course and learning experience. He / she will also manage inbound enquiries, conduct follow-up service calls, and support data analysis on quality performance to drive continuous improvements.

Benefits & Location :

• Working Location : 158 Kallang Way, #03-05 (Singapore, 349245)
• Working Hours : Monday - Friday (9 : 00am - 6 : 00pm)
• Salary Range : $3,000.00 - $4,000.00
• Position Type : Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Key Responsibilities :

Conduct outbound calls to learners who have completed their courses to :

Remind them to complete the TRAQOM outcome survey.

Collect feedback on their course and training experience.

Job Requirements :

Tell employers what skills you have

Preventive Maintenance

Microsoft Office

Microsoft Excel

Advertising

Data Analysis

Analytical Skills

Ability To Work Independently

Interpersonal Skills

PowerPoint

MS Word

Customer Service

Teamwork Skills

Service Excellence

Computer Literacy

Surveys